Backoffice
End user support in companies including equipment and peripherials
Desktop services
We are on-site
Within the eco system airport we are first point of contact by our presence if there are any service requirements within the area of end user computing. This includes operated systems as well.
Server and networks
Maintenance and support for core equipment, switches and routers as well as wireless networks
Public areas
Equipment infrastructure at public service center such as car rentals, travel agencies and public authorities
Project management
Installation
Commissioning
Turnkey solution
Roll out services
Service include the operational planning of the roll out as well as its execution and documentation (e. g. stock taking). Two scenarios are to be met:
First, if it is a green field installation of an IT-system (e. g. server room, network infrastructure or end user equipment) or second, a re-newal of an existing infrastructure. For both scenarios, we are the partner of our customer.
High availability
Immediate service
Management systems
1st level support
We are the number that counts for our customers in case of any defect or incident. With our management system we manage all actitivies from the first call.
Customized support level
Germany-wide network
High performance
On-site services
2nd level support
As for 2nd level support, PROFLEXIS is infromed via a first level support – mostly a hotline – using a ticket system about a required intervention. The technician solves the issue on-site within shortest time (e. g. by replacing the defective device with a working one). Via a mobile system the ticket systems of the 1st level support is informed in real time and the closing of the incident is acknowledged.
First time fix
Own workshops
Optimimized logistics
Close manufacturer contacts
Repair and spare part management
Repair and spare part management are part of the 3rd level support. This is all about physical repairs of IT equipment. Repairs for multivendor equipment can be either done in our repair center or at the customers site.
This service can also include refurbishment of equipment. For example, by cleaning or swap of wear and tear parts. This can be done either during repairs or in dedicasted projects.