Backoffice
End user support in companies including equipment and peripherials
Desktop services
Comprehensive solutions
Our portfolio consists out of end-user desktop equipment and related peripherials, software support and server maintenance. Our fields of activity are work places in private and public companies.
Server and networks
Maintenance and support for core equipment, switches and routers as well as wireless networks
Public areas
Equipment infrastructure at public service center such as car rentals, travel agencies and public authorities
Project management
Installation
Commissioning
Turnkey solution
Roll out services
Service include the operational planning of the roll out as well as its execution and documentation (e. g. stock taking). Two scenarios are to be met:
First, if it is a green field installation of an IT-system (e. g. server room, network infrastructure or end user equipment) or second, a re-newal of an existing infrastructure. For both scenarios, we are the partner of our customer.
Customized support level
Germany-wide network
High performance
On-site services
2nd level support
As for 2nd level support, PROFLEXIS is infromed via a first level support – mostly a hotline – using a ticket system about a required intervention. The technician solves the issue on-site within shortest time (e. g. by replacing the defective device with a working one). Via a mobile system the ticket systems of the 1st level support is informed in real time and the closing of the incident is acknowledged.
First time fix
Own workshops
Optimimized logistics
Close manufacturer contacts
Repair and spare part management
Repair and spare part management are part of the 3rd level support. This is all about physical repairs of IT equipment. Repairs for multivendor equipment can be either done in our repair center or at the customers site.
This service can also include refurbishment of equipment. For example, by cleaning or swap of wear and tear parts. This can be done either during repairs or in dedicasted projects.